Position: Area Director of Product Design: Trust, Security, Help Experience, IP, Litigation

Area Director of Product Design: Trust, Security and Help Experience

Amsterdam, Netherlands

Design Vinted Group

Brief info about Vinted
Our mission is to make second‑hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre‑loved clothing and lifestyle items, giving each piece a second life – or even a third.

The Vinted Group is made up of three business units that support this mission:
• Vinted Marketplace is Europe’s leading platform for second‑hand fashion and a go‑to destination for all kinds of pre‑loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.
• Vinted Go enhances the shipping experience with a vast network of over 500,000 pick‑up and drop‑off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high‑value pieces.
• Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people. Our backers include Accel, EQT Growth, Insight Partners, Lightspeed Venture Partners, Sprints, and TPG.

Information about the position
We see design as a crucial element of achieving our mission, so designers are represented at all levels, including senior leadership. As our new Area Product Design Director, you'll shape how tens of millions of members experience safety, from fraud prevention to support. You will lead an Area combining three domains:
• Trust – Designing experiences that detect, prevent and resolve fraud, abuse, and policy violations while maintaining seamless user flows.
• Security – Creating secure authentication, account protection, and identity verification experiences that balance safety with accessibility.
• Help Experience – Building support systems and self‑service tools that resolve member issues efficiently.

Together, these domains ensure Vinted remains a safe and reliable place to trade second‑hand goods, which is a fundamental need of our members. You'll be accountable for the quality of user experience across this area.

In this position, you’ll:
• Lead the user experience vision and strategy for the domains in the area, partnering with research, product, engineering, and data science leadership in strategic planning.
• Voice the members' needs – Represent member perspectives in strategic decisions and ensure their trust and safety needs drive product direction.
• Ensure high‑quality design execution across all three domains, maintaining consistent craft standards and design excellence.
• Build and develop the design team through recruiting, hiring, performance reviews, and supporting the growth of designers and design leaders.
• Drive sustainable solutions – Collaborate with business and legal stakeholders to deliver member experiences that balance quality, cost efficiency, and compliance requirements.

About you
• Proven experience building 0‑to‑1 products and scaling platforms in complex product domains.
• Have an eye and passion for great design.
• Are a customer‑centric strategist who understands the business side of product design.
• Strong business acumen – ability to connect design decisions to business outcomes and user trust metrics.
• Track record of building high‑performing design delivery and leadership teams.
• Are an empathetic team leader who cares and helps their team to grow through constructive feedback.
• Are a lifelong learner who continuously strives for knowledge and a deeper understanding.
• Are an excellent communicator, including in written and spoken English.
• Bonus points for experience designing for trust & safety, risk mitigation, or fraud prevention; Experience with AI/ML‑powered detection…

Area Director of Product Design: Trust, Security IP, Litigation

Vinted group.